Privacy Policy
Last updated: February 2, 2026
VialPure ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Name and contact information (email, phone, address)
- Billing and shipping addresses
- Payment information (processed securely through our payment processor)
- Account credentials
- Order history
- Communications with our support team
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on site
- Referring website addresses
- Cookies and similar tracking technologies
2. How We Use Your Information
We use collected information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service requests
- Improve our website and services
- Prevent fraud and ensure security
- Send promotional communications (with your consent)
- Comply with legal obligations
3. Information Sharing
We may share your information with:
- Service Providers: Third parties who help us operate our business (payment processors, shipping carriers, email services)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure payment processing (PCI-DSS compliant)
- Regular security assessments
- Limited access to personal data
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. These include:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, though disabling them may affect website functionality.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Object to certain processing activities
- Data portability
To exercise these rights, please contact us at privacy@vialpure.com
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for tax and legal purposes.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.
10. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@vialpure.com